Elastic Email Reviews

Elastic Email has an overall rating of 4.1 based on 104 reviews. Customer feedback on Elastic Email is mixed: Elastic Email reviewers highlight positive aspects like affordable pricing, user-friendly interface, reliable email delivery, excellent customer support, which strongly appeal to small to medium-sized businesses, marketers, startups, non-profits. However, Elastic Email is often criticized for its limited advanced features, occasional deliverability issues, basic reporting tools, slow response times.

4.1/5.0

104 reviews

5 Stars

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4 Stars

1

3 Stars

2

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3

1 Star

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All Elastic Email Reviews (104)
bluepeacock737
January 25, 2023
"Fantastic experience with top-notch support"
ElasticMail offers an ideal range of features that simplify the process for both transactional and marketing emails. We've been utilizing it for two months now, handling thousands of emails every day, and there haven't been any hiccups. The interface is super straightforward, allowing you to find what you need in just a few clicks.

What really stands out is the amazing customer support that responds promptly whenever we require assistance. The issue we faced was related to an external system, yet the team managed to help us sort it out.

Thanks a bunch, folks!
MarleneWilson
November 05, 2022
"Terrible Email Delivery Issues"
The email delivery situation is really poor, with the IPs already on a blacklist. All my test emails are landing in the spam folder, even the 'hi' messages. It's been a really frustrating experience.
tinywolf797
October 17, 2022
"Blacklisted Shared IPs, Poor Delivery, and Unhelpful Support"
Seriously, don’t bother with ElasticEmail. The email delivery rates are pretty dismal, and the support team isn’t much help when it comes to fixing the problems.
Fred.Shaw
August 27, 2022
"Awesome service and support"
Fantastic assistance, and incredibly affordable for such high-quality service. Much appreciated!
brownbutterfly162
August 16, 2022
"Clearly Fabricated Reviews"
Seriously? It's just page after page filled with reviews from folks who only have a single review on Trustpilot. The negative ones stand out, though. A lot of the wording in those reviews is pretty much the same. I’ve tried Elastic Mail not too long ago, and it was decent, but even with a dedicated IP, we faced way too many bounces. We really made sure our emails scored a perfect 10/10 on a spam test before hitting send.
Misbah
August 12, 2022
"Consistently fast and dependable for problems..."
They’re always speedy and trustworthy when something goes wrong.
Letitia.Ward
July 03, 2022
"Rez is a fantastic chat helper who guides you the right way"
Rez is a fantastic chat helper on elasticemail.com. He really came through for me when I was having a tough time sending an email with an attachment. After he asked some smart questions, I figured out the issue was on my side and managed to fix it. Have an awesome day, Rez! Much appreciated!
PhillipMay
May 15, 2022
"Excellent Customer Support"
The assistance provided is top-notch, and the support crew is super friendly and eager to help.
ColleenRhodes
May 04, 2022
"Budget-Friendly Plans | Ongoing Enhancements | Excellent Assistance"
Since early 2021, our business has been using Elastic Emails, and we've kept our subscription going for four of our various brands.

They offer a comprehensive knowledge base to help you find solutions on your own. If that doesn't do the trick, their responsive support team is there to assist you.

I’d say it’s a solid choice for small to medium-sized businesses.
Eric.Bryant
May 01, 2022
"Super helpful and great with the..."
Super helpful and great with the tech calculations.
MarionJones
March 29, 2022
"Quick and Easy Bulk Email Sending"
This service is really great for sending bulk emails fast. It's simple to set up and easy to grasp.
RessieLeffler
March 17, 2022
"They handled my concerns with care"
They showed a lot of patience with my problems and really took the time to hear me out. They were fast to provide ideas to help resolve my concerns.
shroomskincare12
March 11, 2022
"Fast and Thorough Assistance"
The tools provided by ElasticEmail really help boost our business. Their advisors are super supportive. Much appreciated!
Christian.Arnold
March 09, 2022
"Top-notch platform I've ever tried..."
This is truly one of the finest platforms I've come across. The customer service is super friendly and really patient. My business has expanded thanks to Elastic Email.
PatrickPerez
February 16, 2022
"Excellent Assistance"
Fantastic help, quick response, and they truly went above and beyond. Definitely recommend!

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